Norton Antivirus

So yesterday I spent a total of about 4 hours on the phone trying to get a refund for Norton Antivirus because it was messing up our computer worse than it already was. I got hung up on 3 times and 1 time I was on hold for over 1 1/2 hrs. They have the worst customer service that I have ever received. And on top of that they were supposed to send me an email by 7:00 pm last night to process my refund and it has yet to get here so that means I have to call them back yet again. :( So that is why I did not get anything done yesterday.